Shipping FAQs

How long does shipping take?

Delivery times vary depending on your location and the product ordered. Most orders are delivered within 7–21 business days. Estimated delivery times are provided during checkout.

How can I track my order?

Once your order has been shipped, you will receive a confirmation email containing a tracking number and tracking link.

Do you ship internationally?

Yes, we ship to many countries worldwide. Available shipping destinations and rates are displayed during checkout.

How much does shipping cost?

Shipping costs are calculated at checkout based on your location, the products ordered, and the selected shipping method.

What should I do if my order is delayed?

While we strive to deliver orders on time, occasional delays may occur due to customs processing, weather conditions, or carrier issues. If your order is significantly delayed, please contact our support team for assistance.

What happens if I enter the wrong shipping address?

Please contact us as soon as possible if you notice an error in your shipping address. We will do our best to update the address before the order is shipped. Once an order has been dispatched, address changes may not be possible.

Can I change or cancel my order after it is placed?

Orders can only be changed or canceled before they are processed for shipment. Please contact us immediately if you need assistance.

What should I do if my package arrives damaged?

If your package arrives damaged, please contact us within 48 hours of delivery and include photos of the damaged item and packaging. We will review the issue and provide a suitable resolution.

What if my package is marked as delivered but I have not received it?

Please check with household members, neighbors, or your local carrier first. If you still cannot locate the package, contact us and we will help investigate the issue.

How can I contact customer support?

For any shipping-related questions, please contact us at support@tryshopping.online.